Refund policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, the item must be returned in the same condition as received, with no additional signs of wear, damage, alteration, cleaning, repair, or use. Proof of purchase is required. To request a return, please contact us at hello@throwbackbag.com. Return instructions and the return address will be provided once your return request has been reviewed and approved. Items returned without prior approval will not be accepted.

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Vintage & Preloved Items

All items sold by Throwback.bag are authentic preloved or vintage items. Due to the nature of vintage and preloved goods, items may show signs of age, storage, previous use, patina, creasing, scratches, marks, fading, or other imperfections consistent with their age and history. These characteristics are not considered faults or defects and are reflected in the product photographs and descriptions wherever possible. We strongly encourage customers to review all photographs, measurements, and descriptions carefully before purchasing.

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Authenticity

All items sold by Throwback.bag are carefully inspected and described to the best of our knowledge. We guarantee the authenticity of every item sold. If you have any concerns regarding authenticity, please contact us within 14 days of delivery.

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Damaged, Incorrect or Faulty Items 

Please inspect your order upon arrival. If you receive an item that is damaged in transit, faulty, or different from the item ordered, contact us immediately at hello@throwbackbag.com so we can investigate and resolve the issue.

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Cancellation Rights

In accordance with UK consumer law, customers have the right to cancel their order within 14 days of receiving their item. To exercise this right, please contact us at hello@throwbackbag.com within 14 days of delivery. Returned items must be sent back within 14 days of notifying us of the cancellation.

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Return Shipping Costs

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for all return shipping costs. We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged during return transit.

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Exchanges

As most of our items are unique vintage and preloved pieces, we do not offer direct exchanges. If you would like a different item, please return your purchase (if eligible) and place a new order separately.

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Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund. Where required by law, any applicable standard delivery charges paid at the time of purchase will also be refunded. If more than 15 business days have passed since your refund was approved, please contact us at hello@throwbackbag.com.